JFSI Services - Set up and appointment and chat with us about the way your company uses Information Technology. See the services we offer

Technologies, Services and Partnerships

Priority Service

Customer service has since our inception been our number 1 priority. We know and understand that your business is important and that it's difficult to make deadlines and be productive without your computers.

There are times, however, when all phones are ringing or we're serving other clients when you call, causing your service request to get placed in a process "queue". Though rare, it may be a couple of hours before we can get back to you.

Our priority service guarantees that your call gets moved to the head of the queue. It also gives you access to a cellular telephone number that will give you access to us off-hours, weekends and on holidays for real emergencies.

Ask us for details if you're interested in this important class of service.

Server Based Technologies

JFSI is a strong proponent of Microsoft's suite of server software products; and recommended platforms typically contain either Microsoft Server Enterprise Edition or Microsoft Small Business Server.

SaaS (Software As A Service) Platforms

We often recommend Google's suite of applications (Google Apps) to clients not opting for Microsoft Small Business Server. Google Apps reduces the complexity of maintaining an in-house mail server by off-loading email to Google hosted servers around the world.

Server Hardware

We recommend servers manufactured by HP. Less frequently, we deploy DELL's servers.

Desktop Computers

We recommend desktop computers manufactured by HP and the Optiplex family of computers manufactured by DELL.

Laptop Computers

We recommend that our clients consider HP, Lenovo and Acer as suppliers of their laptop computers.

Online File Backup

We use and highly recommend that clients adopt a two way backup strategy, deploying a solution that includes both in-house media and off-site capabilities offered by Carbonite.

Remote Support

We take great pride in our commitment to customer service that is second to none in the industry, and top quality customer support is our absolute top priority. Second only to the high quality of our support support is the timeliness of that support.

That being the case, we have adopted and extensively use Citrix Systems Go To Assist family of products to provide secure remote connection to client computers.

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The lack of money to support a major Information Technology staff is typically a major differentiator of small to medium sized companies and major corporations. That being the case, small companies must often work a lot smarter than their larger counterparts.

We've long suggested that small companies

Buy rather than build most software applications and products
Dedicate any and all excess funds to things that improve customer support and customer satisfaction
Realize that high customer satisfaction will impact new business by referral and that poor customer satisfaction will doom even the best thought out company
Use the company web site to not only advertise products and services to prospective clients but as an extension of your arsenal of customer support and service practices.